After our initial contact we'll set up a meeting at your home (or other location of your choice). At this meeting we will discuss your wishes, review your situation, and see if there's a mutual liking. This will take about an hour.
After this I'll start working on an action plan and an estimate. if you agree to both, I will start the job as soon as possible.
A few weeks after completing the job I will contact you for a follow-up interview where we can decide if more help is needed.